Here's how it works: you create a profile so they can get to know your style, then they send you five items that their stylists pick for you based on said profile. You keep (and pay for) the items you like then send the rest back. And the fee for all this styling goodness? $20! I think that's pretty reasonable if they do a good job. Plus if you keep any of the items the fee goes towards what you keep. So,you ask, "Do they do a good job?". I can tell you from my friend's experience that I thought overall they picked items that fit her style well.
Things to keep in mind: you don't really know what you're going to get. You may like nothing, or you may like something but it's not in your budget (average item price $65). If you consider this going in and have reasonable expectations, I don't think you'll be disappointed. If the stylist does a good job, that $20 is SO worth it. If you don't really like anything, consider the $20 an entertainment fee. One thing I really liked was the option to provide them with a specific pinterest board. I have one that is just dedicated to my own personal style, so I supplied that one as inspo for my stylist. My overall verdict? If you have an extra $20 this month, and you're tired of shopping all the usual spots- give it a try! I just placed my first order to arrive next week, and I have a feeling this could be my new obsession! Check back to see how my personal order turns out!